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Accident management system reduces claims

A unique accident assistance service, First Call, is providing business users with an effective new method of tackling third party accident claims.

First Call, available from rental firm National, has a single freephone number to call in the event of an accident.

The service is also available to any third party involved in the accident.

Initial figures reveal that First Call has improved customer services and made significant savings on accident claims for National.

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30 November 1999

A unique accident assistance service, First Call, is providing business users with an effective new method of tackling third party accident claims.

First Call, available from rental firm National, has a single freephone number to call in the event of an accident.

The service is also available to any third party involved in the accident.

Initial figures reveal that First Call has improved customer services and made significant savings on accident claims for National.

“First Call not only makes it easier for renters to report a claim in the event of an accident, but ensures we are getting vehicles back on the road again without delay,” commented Dean Mugglestone, head of insurance & risk management, National.

National says First Call has reduced third party accident claim costs by over 50% – a saving of up to £1.5 million compared to 2006.

National’s First Call lowers third party claims by 50%

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Ralph Morton

Ralph Morton

Ralph Morton is an award-winning journalist and the founder of Business Car Manager (now renamed Business Motoring). Ralph writes extensively about the car and van leasing industry as well as wider fleet and company car issues. A former editor of What Car?, Ralph is a vastly experienced writer and editor and has been writing about the automotive sector for over 35 years.

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