BUILDING trust with any supplier is something that can take time, so when you are sourcing your company cars or vans, it is always good to research your chosen supplier prior to dealing with them.

Many SMEs are unsure about dealing online, so a number of small fleet leasing providers who are confident with their customer service are turning to online rating services, so that potential clients can find out how they rate in terms of service.

This may sound like a great idea for the small fleet leasing community but it is one that could easily backfire if their customer service is not up-to-scratch.

Using Trustpilot for leasing companies

Trustpilot is arguably the most recognised of business rating websites – it invites users to rate a company with up to five stars and tell people, in their own words, what their experiences with the company has been like.

Paul Bulloch, managing director of Concept Vehicle Leasing, said;

“We felt that it was important to let potential clients know that we are confident with our service – in fact, we are very proud. Our customer retention levels are high and the business is going from strength to strength due to our dedicated team and competitive leasing options.

“When you are searching for a holiday, you would visit a holiday rating website, so when you are looking to lease a car, it makes sense that customers will want to research potential suppliers for themselves.

Concept Vehicle Leasing has achieved a maximum five star rating on Trustpilot, with comments from satisfied customers who have taken delivery of a variety of vehicles, ranging from one order to small fleets.

Personal service, attention to detail and efficiency are praised, as well as the competitive nature of the contracts on offer and the ability to source difficult to find vehicles.

Paul continued;

“We strive for excellence in everything we do and I am delighted that people have taken time out to go to the trouble of recommending our company to others.”