Volkswagen Financial Services UK (VWFS)  have announced that they will be using Aptean’s Respond Complaints Management solution to help them with their customer feedback process.

The process will help VWFS to identify any service issues, help to improve case resolutions and provide feedback that will help to progress improvements.

Nathan Thompson, Head of Customer Services, Volkswagen Financial Services UK, said:“This investment is part of our ongoing goal to strengthen the bond with our customers by handling their issues quickly and easily, then turning their feedback into actionable improvements for our Customer processes.”