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BVRLA’s new Conciliation Service will offer customers extra peace of mind

389_Gerry_Keaney
BVRLA warns that businesses need time to plan for further emissions curbs - chief executive Gerry Keaney

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4 September 2015

The Government has approved the BVRLA’s Conciliation Service as a Consumer ADR body under the new Alternative Dispute Resolution regulation.

For brokers, this will mean that potential customers will benefit from greater peace of mind due to the new Government recognised scheme that is in place to help them in the event of any disputes.

The new regulation comes into force on 1st October this year, and will legally require traders to give customers with unresolved disputes information about ADR services. Only ADR organisations that have been certified and checked to ensure independence by the Trading Standards Institute (TSI) can be used; the BVRLA Conciliation Service has become one of the first in the UK to complete this process.

BVRLA Chief Executive, Gerry Keaney, said;

“I’m delighted that the service the BVRLA has been offering to its members and their customers for more than 20 years has now been approved by the Government.”

“Our Conciliation Service gives extra peace of mind because it provides a simple, low cost way to resolve contractual disputes between our members and their customers. The free service is key membership benefit and will be made available to non-members at cost of £500 per complaint.”

The ADR Regulation will happen at the same time as the introduction of the Consumer Rights Act, which replaces the Sale of Goods Act, which will require companies to give customers the right to return and/or reject faulty goods.

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