Best, Small, Fleet, Leasing, Customer, Service, Excellence, Award, Fleet, Alliance
Best Small Fleet Leasing Customer Service Excellence Award Presenter: Ty Smith, Arval Award winner: David Blackmore, Fleet Alliance and Business Car Manager editor Ralph Morton
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Best, Small, Fleet, Leasing, Customer, Service, Excellence, Award, Fleet, Alliance
Best Small Fleet Leasing Customer Service Excellence Award Presenter: Ty Smith, Arval Award winner: David Blackmore, Fleet Alliance and Business Car Manager editor Ralph Morton

Small, Fleet, Leasing, LogoIT’S a twin triumph for Fleet Alliance, winner of the Small Fleet Leasing Customer Service Excellence Award in the 2014 Small Fleet Leasing Awards.

Fleet Alliance gauges driver satisfaction through an online process, Opinurate.

Drivers who take delivery of a new vehicle are sent an email with a link to an incentive-driven micro-site that allows them to rate their delivery experience and find out if they have won a prize immediately.

Using this process Fleet Alliance discovered 98% of drivers are satisfied with its service.

It sees customer service is directly related to a committed team so Fleet Alliance commits to a continual investment in staff, treating them fairly and helping them develop.

Consequently it recently achieved Investors in People Gold Status which is awarded to fewer than 1% of businesses in the UK.

“Fleet Alliance are at the forefront of customer service. Creating a happy and productive working environment for their employees and constant innovation has I am sure been a key component in driving this success,” Steve Cocks director of Lex Autolease Broker Division

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