Fleet Alliance gauges driver satisfaction through an online process, Opinurate.
Drivers who take delivery of a new vehicle are sent an email with a link to an incentive-driven micro-site that allows them to rate their delivery experience and find out if they have won a prize immediately.
Using this process Fleet Alliance discovered 98% of drivers are satisfied with its service.
It sees customer service is directly related to a committed team so Fleet Alliance commits to a continual investment in staff, treating them fairly and helping them develop.
Consequently it recently achieved Investors in People Gold Status which is awarded to fewer than 1% of businesses in the UK.
“Fleet Alliance are at the forefront of customer service. Creating a happy and productive working environment for their employees and constant innovation has I am sure been a key component in driving this success,” Steve Cocks director of Lex Autolease Broker Division