Hans Rutlin
Hans Rutlin: 'highest standards of customer care'
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HANS Rutlin has been appointed head of customer quality and network development as Volkswagen Commercial Vehicles shuffles its senior management.

He fills the position which was vacated by Rose Butterworth, who has moved to another role within the Volkswagen Group.

Hans Rutlin CV

  • Appointed head of customer quality and network development as Volkswagen Commercial Vehicles in August 2016
  • From April 2013 Hans was head of planning and supply for the Volkswagen Commercial Vehicles brand
  • Joined the Volkswagen Group in 2012 as commercial operations manager
  • Prior to that, Rutlin worked at Ford Motor Company, where he held a variety of roles covering customer relationship management (CRM), product marketing, sales and business strategy, as well as product development and manufacturing.

As head of customer quality and network development, Rutlin will be responsible for the delivery of customer service to CV customers through the Van Centre network and Customer Services Centre, as well as the size, structure and success of the Van Centre and Volkswagen Commercial Vehicles Authorised Repairer network in the UK and the people who are employed within it.

Carl zu Dohna, director of Volkswagen Commercial Vehicles commented:

“I’m delighted that Hans has chosen to take on a new challenge within the brand. The experience he has built up over the past three years will be invaluable in his new role.”

Nick ColledgeReplacing Rutlin as head of planning and supply is Nick Colledge (left). He joins the Volkswagen Commercial Vehicles brand from Harley-Davidson, where he was commercial operations manager for the emerging markets since September 2013. Previous roles for Harley included regional district manager for the Middle East and Africa and UK and Ireland aftersales district manager. Before joining Harley, Nick was a dealer principal for Huntson Holdings and a general manager for Dixon Motors.

 

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