EVER wanted to be more involved with the work done on your car, rather than accept some technical explanation you don’t understand

AudiDirect Reception, an interactive link between you and the Centre technician – could be the answer for all Audi business car owners – provided you want to sit in reception while your car is serviced, of course.

The Direct Reception initiative is being rolled out across the Audi network allowing customers to view and communicate with technicians as they carry out diagnosis and repair work.

Here’s how it works. You sit in the reception area with direct audio visual access to the technician working on your car who is equipped with a so-called Audi Cam.

You can then talk freely to the technician, while service advisors will be on hand to answer any questions that arise.

The aim, says Audi, is to provide greater transparency and confidence in the legitimacy of each diagnosis.

“Service departments throughout the industry are often accused of baffling customers with science,” commented Jeremy Hicks, director of Audi.

“By offering our customers full exposure to the work undertaken on their cars, and the ability to talk through that work with the technician involved, our aim is to demystify the process as fully as possible. We want to ensure that everyone who entrusts their Audi to us for servicing and repairs knows exactly where they stand and exactly what to expect.”

New Direct Reception initiative at Audi Centres